Why Your Clients Lie...And How to Get them to Buy Instead!

Customers....we love 'em right? We're in business to deal with customers and clients (no customers = no business) but sometimes it can be frustrating figuring out exactly what they want. And just when we think we have our customers nailed down...they still don't book with you! What's the deal?

Problem: Customers...Lie!
Without sounding too harsh, ask a customer about pricing, competition, satisfaction and what they tell you...is probably not true. Why? As humans, we don't like confrontation and your customer is no different. Put someone on the spot and they are likely to give you the answer you want to hear. Most customers don't want to admit that your hunt or trip is too expensive or that they like your competitor better or that your specials are on the services they don't need.  They won't say a word but they also won't buy or re-book or refer. So what do we do?

How to Fix a Negative Review on Yelp

If you work with small businesses like us you start to recognize the cries for help when a usually spotless reputation shows the dark mark of an almost unspeakable villain...the unhappy customer.

"Yelp! I've Gotten a Bad Review - Now What?"

We understand your plight. Used to be that when you or your guide/wrangler had a bad day that affected a customer or a product malfunctioned - you only had to worry about who that hunter could tell in their circle of friends. Now with the advent of the internet and jumbo review sites like Yelp.com - you have to worry that one bad experience could haunt you for the rest of your career (or worse lead to the end of it)

So what do you do when your business gets a bad review on user sites like Yelp?